Thank you for your purchase!
Orders will ship within three business days (Monday through Friday) from Pittsboro, NC. We will email you an invoice/receipt and tracking number.
Returns & Exchanges:
Returns must be made within 30 days of receipt. Returned or exchanged items need to be new, unused, unworn and in their original condition. Tags should be on the product, and all parts, accessories and product literature included. We reserve the right to deny any return that does not meet these criteria. Exchanges are subject to availability. If the item you request to for an exchange is not available you will be contacted and a refund processed.
General Return Instructions:
*Return your product to New Horizons Downtown (674 West Street, Pittsboro, NC) in person or by any shipping method you prefer. If you return an item in person to the store please bring your original invoice/receipt.
We care about your satisfaction and our merchandise so we securely pack all orders in sturdy packaging. However, items can get damaged in transit. If possible, inspect your package for damage before accepting it and if an item is damaged do not accept the delivery. If you discover shipping damage after accepting the delivery you will need to file a claim directly with the shipping company.
Once your package is marked delivered via tracking, we are unable to process claims.
USPS claims can be found here: https://www.usps.com/help/claims.htm
UPS claims can be found here: https://www.ups.com/us/en/support/file-a-claim.page
We do not currently ship using Fedex.
Most warranties are handled with the manufacturer directly. New Horizons offers no warranty of its own. If you believe you have a warranty issue, look at the manufacturer’s website for warranty help or contact [email protected] for guidance on how to connect with the manufacturer.
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